Policies and Additional Information
Orders placed by 2 p.m. Pacific Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country.
Although certain items are kept in stock, some products are custom made to order and require manufacturing time.
Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Please allow an additional 1 to 5 business days after the shipment date for delivery.
You can find more answers to your Shipping & Delivery questions below:
- Free shipping items
Get FREE SHIPPING on qualified items where you see this symbol:
99% of all items have Free Shipping, which means no worries about extra costs on the vast majority of auto accessories for your vehicle. You'll see our Free Shipping logo next to the product price on any eligible item. (Free Shipping details)
- Shipping costs for non-Free Shipping items
For the other 1%, the shipping price appears underneath the item price on the product's page. Your shipping cost can also be viewed in your Shopping Cart before finalizing your purchase.
The exact shipping price and time varies, depending on product size, delivery method, and other factors. Pay close attention to shipping notes next to a product's price, and you'll be up-to-date on all of the shipping factors for your item(s).
- Estimated shipping time
The estimated shipping time of your item(s) is available at the Order Status Page. Next to each item in your order is an estimated time for your item(s) to leave the manufacturer warehouse.
- Delivery time
Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time.
- Expedited shipping
When available, expedited shipping options will be offered to you in your cart.
**Please note: orders shipped with expedited delivery options are not eligible for Free Shipping.
Shipping prices are clearly stated next to each product. Your shipping cost can be viewed on product pages under the heading "Shipping" or in your Shopping Cart before making a purchase final.
Get FREE SHIPPING on qualified items where you see this symbol:
We have Free Shipping everyday on more than 99% of our products, saving you some valuable cash on accessories. Some restrictions do apply. Here's the details:
- Free Shipping offer is valid only on qualified items. Eligible items are identified on their product information page with this free shipping icon: . They can also be identified in your shopping cart when Free appears in the shipping column.
- Shipping method will be selected by us. Free Shipping orders will be delivered via a standard ground shipping method selected by us or our direct-ship manufacturers/fulfillment centers. Express shipping orders are not eligible for Free Shipping.
- Offer does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon.
- Not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.
- We reserve the right to end or change this Free Shipping offer at any time
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Packaging Damage
Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at customerservice@autoanything.com or call 1-800-874-8888 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Concealed Damage
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at customerservice@autoanything.com or call 1-800-874-8888 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Freight Confirmation
Some items require special handling and must be checked by us prior to shipping. One of our shipping specialists will contact you by phone to confirm the details of your order.
Canadian Orders
Currently, we only accept Canadian orders greater than $150. We do not accept international orders of $149 or less. To place an order shipping to Canada of $150 or more (excluding shipping) please call 1-858-569-8111 ext. 157 or contact us at canadashipping@autoanything.com
We use UPS, FedEx, or DHL all shipments into Canada. We find these methods to be quick, secure, and cost effective. The US Postal Service will not be used to ship into Canada at this time. With all Canadian inquiries, we will notify you and gain your consent before accepting payment and shipping any packages.
Complete Canadian Orders Information
Canadian shipping rates
If you would like to determine the shipping costs before placing your order, please call 1-858-569-8111 ext.157. Be ready with the items you want to order and the exact address to which they will be shipping.
Custom fees
Canadian orders may be subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Our shipping charge does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to us due to unexpected tariffs and customs fees.
International orders
Currently, we only accept international orders greater than $500. We do not accept international orders of $499 or less. To place an international order of $500 or more (excluding shipping), get a quote for shipping outside the continental US, or to place a US order with a foreign credit card, please call 1-858-569-8111 ext. 157 or contact us at internationalshipping@autoanything.com
We use UPS for nearly all shipping outside the continental United States. We find this method to be quick, secure, and cost effective. There are a limited number of cases when we will use the US Postal Service instead. With any international order, we will notify you and gain your consent before shipping any packages.
Complete International Orders Information
Foreign credit cards
We gladly accept foreign credit cards (with no minimum purchase required) if used to place an order to be delivered within the continental US. These orders are not subject to additional shipping charges.
Shipments to Alaska, Hawaii, Puerto Rico, or US Territories will be charged additional shipping fees.
International shipping rates
If you would like to determine the shipping costs before placing your order, please call 1-858-569-8111 ext.157. Be ready with the items you want to order and the exact address to which they will be shipping.
Custom fees
International orders may be subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Our shipping charge does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to us due to unexpected tariffs and customs fees.
In many cases, we can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, orders will receive a shipping cost at checkout.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, we will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.
If you would like to determine the shipping costs before placing your order, please email us at shipping@autoanything.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.
Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed directly below price of each individual product, and on the Order Status Page. Please allow an additional 1 to 5 business days after the shipment date for delivery.
For expedited shipping options, please email us at expressshipping@autoanything.com. We'll contact you with the express delivery options for your items.
**Please note: orders shipped with expedited delivery options are not eligible for Free Shipping.
We use the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.
For expedited shipping options, please email us at expressshipping@autoanything.com. We'll contact you with the express delivery options for your item(s), if available.
**Please note: to be eligible for Free Shipping, we must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers.
Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.
Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.
Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.
We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.
You can also retrieve a tracking number when you check your Order Status. If a tracking number is available, it will show in the "shipping status" column. Each tracking number is linked to the shipper's website for updated package status and estimated delivery date.
A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.
Not receiving our email?
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.
Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.